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FAQ

Can I order customised or personalised products?

Absolutely! At Q-railing, we offer a comprehensive range of bespoke services tailored to meet your specific needs. Our UK branch provides a variety of customisation options to ensure that your project receives the personalized attention it deserves. Here are some of the services we offer:

  • CAD Design: Our skilled team can assist you with CAD design, ensuring that your vision is accurately translated into a design plan.
  • Site Survey Assistance and Design Guidance: Our technically trained staff can provide valuable guidance during site surveys, helping you make informed design decisions.
  • Bespoke Engineering Solutions: We offer solutions such as custom first fix steel work and fixings that are tailored to the requirements of your site.
  • Precise Cutting: We can cut all aluminium and stainless steel lengths to your exact measurements, ensuring a perfect fit for your project.
  • Specialized Drilling and Tapping: Our expertise includes flow drilling and tapping of stainless tubes for bolt connections, ensuring secure and sturdy installations.
  • Bending Services: We provide 2D and 3D bending services, allowing you to achieve unique and intricate designs.
  • Packaging and Delivery: Our products are packaged and referenced meticulously, ensuring smooth delivery to your site.
  • In-House Welding and Polishing: We offer in-house welding and polishing services, maintaining the highest quality standards.
  • Powder Coating: Our powder coating services adhere to all specifications, including Qualicoat standards, ensuring a durable and attractive finish.
  • Full Assembly Services: We can assemble products like aluminium Juliet balconies and vertical bar balustrades to your specifications.
  • Bespoke Glass Services: If your project involves glass, we provide tailored solutions to meet your glass-related needs.

We understand the challenges posed by fast-paced procurement and a shortage of skilled labor. Regardless of the size of your project, whether it's 2 meters or 2000, we're committed to delivering exceptional results in the Q-railing way you've come to trust. With our experience, quality products, and dedication to your project's success, you can be confident that Q-railing will meet and exceed your expectations.

How can I reset my password?

If you have forgotten your password or would like to reset it, simply follow these steps:

  1. Visit the login page of our online shop.
  2. Click on the "Forgot/reset password" option.
  3. Enter the email address associated with your Q-railing account and click "submit".
  4. You will receive an email with a link to reset your password.
  5. Click on the link and follow the instructions to set a new password.
  6. Once you have set a new password, you can log in to your account with your updated credentials.

How do I create a customer account?

You are not yet a Q-railing customer? No problem, we can still set up an online account for you. However, this may take a little longer. Fill in all the fields on the registration page and we will process your request as quickly as possible. We usually process requests on working days on the same day. If you send us your request after business hours or at the weekend, we will process it the next business day.

What delivery options are available and how are the costs calculated?

The exact delivery times and shipping options (parcel service or carrier) depend on the delivery destination as well as the length, weight and shape of the packed order. Long goods such as base channels, 5-metre-long handrails or cap rails are shipped exclusively via freight forwarding. For smaller orders, however, we use a parcel service. The delivery costs are calculated based on the specified delivery address.

What payment methods are available?

In the online shop, we accept electronic payments via your house bank (in cooperation with Adyen) as well as credit cards. Regular customers also have the option of ordering on account.

Why don't I see any prices in the online shop?

To see the prices in our online shop, you need a customer account. You can simply log in with your access data or register to create a customer account with us.

What advantages does a customer account offer me?

  • You can see the exact stock of the products.
  • You have the possibility to manage all your orders and track their status.
  • Stored address information allows you to order faster.
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Need Help?

Would you like to place an order, or do you need a customised solution for your project? We will be happy to help.