Can I order customised or personalised products?
Absolutely! At Q-railing, we offer a comprehensive range of bespoke services tailored to meet your specific needs. Our UK branch provides a variety of customisation options to ensure that your project receives the personalized attention it deserves. Here are some of the services we offer:
We understand the challenges posed by fast-paced procurement and a shortage of skilled labor. Regardless of the size of your project, whether it's 2 meters or 2000, we're committed to delivering exceptional results in the Q-railing way you've come to trust. With our experience, quality products, and dedication to your project's success, you can be confident that Q-railing will meet and exceed your expectations.
How can I reset my password?
If you have forgotten your password or would like to reset it, simply follow these steps:
How do I create a customer account?
You are not yet a Q-railing customer? No problem, we can still set up an online account for you. However, this may take a little longer. Fill in all the fields on the registration page and we will process your request as quickly as possible. We usually process requests on working days on the same day. If you send us your request after business hours or at the weekend, we will process it the next business day.
What delivery options are available and how are the costs calculated?
The exact delivery times and shipping options (parcel service or carrier) depend on the delivery destination as well as the length, weight and shape of the packed order. Long goods such as base channels, 5-metre-long handrails or cap rails are shipped exclusively via freight forwarding. For smaller orders, however, we use a parcel service. The delivery costs are calculated based on the specified delivery address.
What payment methods are available?
In the online shop, we accept electronic payments via your house bank (in cooperation with Adyen) as well as credit cards. Regular customers also have the option of ordering on account.
Why don't I see any prices in the online shop?
To see the prices in our online shop, you need a customer account. You can simply log in with your access data or register to create a customer account with us.
What advantages does a customer account offer me?
Would you like to place an order, or do you need a customised solution for your project? We will be happy to help.